The 3 Components of Developing Big Data Capabilities
Before we dive into the depths of Big Data, let’s first define Big Data services. Any activity within an organization that requests the collection, normalization, analysis, and presentation of data is...
View ArticleSupport Tech or Carrier?
Every year about this time people start calling in sick. They have a cold, or they have the flu. They have something that they rather not go into detail about. As a manager you expect the flu season to...
View ArticleWhen You Grease, Don’t Forget the Quiet Wheels
As with most idioms, “The squeaky wheel gets the grease,” is far too often completely true, especially when it comes to managing employees. This is not a good thing. One reason is people are not...
View ArticleDon’t Forget Basic Training
In my first IT job I always found it interesting to know more than my boss, the director of IT at my alma mater. Training him to do his job was very frustrating. The hardest part was when I tried to...
View ArticleWhat Do You Do With Old Computers?
If you do not lease your equipment you have several options available to you. The first of course is to take it to a local recycler. You may want to make sure they are a reputable one. Many states not...
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Snooping is Creepy, Especially When the Government is Doing it
As an IT manager, making sure employees don’t abuse their access rights and snoop in HR files is always a concern. I think most of my employees had too much integrity and too much of a life to consider...
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Measuring the Cost of Downtime
Have you ever tried to get an infrastructure project funded only to discover that it is like “pulling teeth” to get your senior manager’s approval? If so, it is probably because your senior manager is...
View ArticleThe Worst Boss I ever Had
The Reason Skip (not his real name) was the worst boss I ever had was that he had no idea what my job was. At the time I managed a team of web designers. It was not a secret that Skip got his job as my...
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The Importance of a Vendor Contact List
I remember joining a new company as a new CIO early in my career. It was a small company and my first CIO position. I discovered quickly I had a lot to learn. One day soon after my start we experienced...
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Mike’s Top 15 IT Manager Tools
When the Editors of Toolkit Café asked me to provide a list of the Top Ten IT manager tools every IT manager should have, three things happened: • First, I never had really thought about “must have...
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